Privacy Policy

Last updated: 2025-11-20

1. Introduction

This Privacy Policy explains how Kisu AI ("Kisu AI", "we", "us", or "our") collects, uses, and protects information when you visit our website and use our AI image generation, AI video generation, and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect the following types of information:

2.1 Information You Provide to Us

  • Account information: name, email address, password, and other details you provide when creating an account.
  • Profile and settings: preferences, language, and other settings related to your use of the Service.
  • Content and prompts: text prompts, images, videos, and other content you upload or submit to generate AI outputs.
  • Communications: information you provide when you contact us (for example, support requests or feedback).

2.2 Payment Information

If you purchase a subscription or credits, our third-party payment processors collect and process payment information (such as payment card details). We do not store full payment card numbers on our systems.

2.3 Usage Data and Analytics

We automatically collect certain information when you access or use the Service, including:

  • Log data (IP address, browser type, device information, operating system)
  • Dates and times of access
  • Pages viewed and features used
  • Performance and diagnostic data

2.4 Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Keep you signed in
  • Remember your preferences
  • Analyze usage of the Service

You can manage cookies through your browser settings, but some features of the Service may not work properly if you disable cookies.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To operate, maintain, and provide the Service
  • To generate AI images, videos, and other outputs based on your prompts and inputs
  • To process payments and manage subscriptions
  • To provide customer support and respond to your requests
  • To personalize your experience and improve the Service
  • To monitor and prevent abuse, fraud, and security incidents
  • To comply with legal obligations and enforce our Terms of Service

4. AI Content and Usage of Prompts

To operate and improve the Service, we may process:

  • The prompts, inputs, and files you provide
  • The AI-generated outputs (such as images and videos)
  • Related metadata (such as generation settings and timestamps)

We use this information to:

  • Deliver and improve AI image and video generation
  • Maintain and enhance model performance
  • Detect and prevent misuse and harmful content

Where feasible, we apply technical and organizational measures to reduce the identifiability of personal data in this content.

5. Legal Bases for Processing (If You Are in the EEA/UK)

If you are located in the European Economic Area or the United Kingdom, we process your personal data under the following legal bases:

  • Performance of a contract: to provide and maintain the Service at your request.
  • Legitimate interests: to secure and improve the Service, prevent abuse, and analyze usage.
  • Legal obligations: to comply with applicable laws and regulations.
  • Consent: where required (for example, certain cookies or marketing communications).

6. Information Sharing

We do not sell your personal information. We may share information as follows:

  • Service providers: with third-party vendors who help us operate the Service (for example, cloud hosting, analytics, payment processing, email delivery), under appropriate confidentiality and data protection obligations.
  • Legal and safety: when we believe disclosure is reasonably necessary to comply with a law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Kisu AI, our users, or the public.
  • Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
  • With your consent: with third parties when you give us permission to do so.

7. Data Retention

We retain personal information for as long as necessary to provide the Service, fulfill the purposes described in this Policy, and comply with legal and accounting obligations. The specific retention period may vary depending on the type of data and the context in which it was collected.

We may retain anonymized or aggregated data that does not identify you for longer periods for analytics and service improvement.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have some or all of the following rights regarding your personal information:

  • Access: request a copy of the personal information we hold about you.
  • Correction: request that we correct inaccurate or incomplete information.
  • Deletion: request deletion of your personal information, subject to legal obligations.
  • Restriction: request that we limit the processing of your personal information in certain circumstances.
  • Portability: request a machine-readable copy of certain information you have provided.
  • Objection: object to processing based on our legitimate interests.
  • Marketing: opt out of receiving marketing communications by following the unsubscribe instructions or contacting us.

You can also manage certain information directly in your account settings. To exercise your rights, please contact us using the details in the "Contact Us" section below. We may need to verify your identity before responding.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from those in your country. Where required by law, we implement appropriate safeguards to protect your personal information when it is transferred internationally.

11. Children's Privacy

The Service is not directed to children under the age of 13 (or the minimum age required by applicable law), and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last updated" date at the top of this page. If changes are material, we may provide additional notice (such as by posting a notice on our website or sending you an email).

Your continued use of the Service after any changes to this Policy constitutes your acceptance of the revised Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

[email protected]